Legal Documents
Prior to opening an account with Solitaire Capital Pty Ltd please ensure that you have read, understood and agree to the relevant legal documents below. They outline our website terms and your legal relationship with Solitaire Capital Pty Ltd.
The documents will help you understand who we are, the financial services we provide, our responsibilities as a service provider, what you can expect to pay for our financial services and the measures we take to ensure transparency with our clients.
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Terms and conditions
Solitaire Capital Pty Ltd (ABN 16 158 329 312) owns and operates www.solitairecapital.com.au (website).
Please read the following terms and conditions carefully. By accessing this website, including any of the web pages located at that domain name, you agree to be bound by the terms and conditions below. If you do not agree to the terms and conditions below, do not access this website.
Website Access
The information provided on this website is for Australian residents only and is not intended for access or use by residents of any other country.
Risk Warning
You should only risk capital that you can afford to lose. In certain circumstances, due to fluctuations in market value you may not get back your initial investment amount. You may not only lose your initial investment, but you may incur a liability to pay a further amount to cover losses. This means you can lose more money than you have invested.
Trading is only suitable for investors who fully understand the risks associated with these products. You should ensure that you fully understand the risks involved and seek independent advice if necessary.
Investment Performance
Solitaire Capital does not guarantee any particular rate or return, the performance of any investment or the repayment of capital from an investment in a financial product provided by us. All investments, including speculative trades, are subject to investment and other risks.
Accuracy of Information
Solitaire Capital makes reasonable efforts to ensure that the information provided on this website is complete and correct. Solitaire Capital and its related bodies corporate do not give any representation or warranty as to reliability, accuracy or completeness of the information contained in this website. Solitaire Capital does not accept any liability for delays, omissions, incomplete presentation, or inaccuracies in the information contained in this website due to technological shortfalls.
Information and opinions may change without notice. You are advised to check with an adviser before making any decisions. Solitaire Capital is not obliged to update you of any amendments made to the information contained in this website.
No Personal Advice
The information contained on this website should not be construed as personal financial product advice. The information is general information only and does not consider one or more of your objectives, financial situation or needs.
Before making an investment or trading decision on the basis of the information on this website, we recommend that you assess whether the information on this website is appropriate to your particular objectives, financial situation and needs. We recommend that you seek the assistance of an independent financial, tax or legal adviser.
The information on this website is not a recommendation to invest in any financial products or services offered by Solitaire Capital or any related bodies corporate.
Copyright
Copyright of screens displaying the web pages, information, and material in it and in their arrangement (material) is owned by Solitaire Capital unless otherwise indicated. You may download a single copy of the material and if necessary for reference purposes, keep a temporary copy in your computer’s cache and make a single hard copy of the material. You may make such other use of the material as is otherwise expressly authorised on this website. Unauthorised use of the material will breach copyright ownership and you may be sued for your involvement in that.
Third Party Offerings and Links
There may be references on this website to offers or promotions provided by third parties who are not affiliated with Solitaire Capital or its related bodies corporate. Solitaire Capital makes no guarantees, warranties or representations regarding the quality, accuracy, merchantability, or fitness for purpose of the goods or services made available by third parties. Goods or services acquired from third parties are so done at your own risk. Solitaire Capital disclaims liability for, any information, materials, products or services posted or offered at any of the third-party websites linked to this website. By creating a link to a third-party website, Solitaire Capital does not endorse or recommend any products or services offered or information or material contained at that website, nor is Solitaire Capital liable for any failure of products or services offered or advertised at those websites. Third party websites may provide less security than this website.
Limitation of Liability
To the extent permitted by law, Solitaire Capital will not be liable in any way for any loss or damage, including without limitation to, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this website or any linked site or use off or inability to use the these links, by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Solitaire Capital, or its representatives, are advised of the possibility of such damages, losses or expenses.
Intellectual Property
The content on this site is the intellectual property of Solitaire Capital or a third party including our licensors and may not be reproduced or otherwise used except as expressly provided on this site or with the written consent of Solitaire Capital. This content may include names, terms and data that may or may not be identified with a symbol identifying it as a name, term or item in which copyright is claimed or a trademark is held. The lack of any such symbol should not, under any circumstances, be understood as meaning that the name, term or data is not the intellectual of either Solitaire Capital or a third party.
Any third party intellectual property used by us in the content of our website should not be interpreted as meaning that the third party owner sponsors, endorses or is in any way affiliated with us or with our business, nor that they make any representation regarding the advisability of our products.
Unauthorised use of Solitaire Capital websites and systems including but not limited to unauthorised entry into Solitaire Capital systems, misuse of passwords, or misuse of any information or material posted on a website is strictly prohibited. Solitaire Capital may terminate this agreement and your access to the website at any time without notice.
Website Content
Information or content on this website may not be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed or transmitted in any form, except where necessary in order to view the information on this website on your browser, or as permitted by law, by any process without specific written consent from Solitaire Capital.
Additional Terms
Certain sections or pages on this website may contain separate terms and conditions, which are in addition to these terms and conditions. In the event of a conflict, the additional terms and conditions will govern for those sections or pages.
Other Important Information
Solitaire Capital and its related bodies corporate, directors and other staff may, from time to time, have an interest in financial products and receive other benefits from transactions arising because of information accessed through this website.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws in force in New South Wales, Australia. By using this website, you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales and of the Federal Court of Australia.
Complaints Management Policy
Solitaire Capital is committed to effective and efficient complaints management and to fair and transparent dealings in the financial marketplace. A complaint is an expression of dissatisfaction made to or about an organisation, related to its products, services, staff or the handling of a complaint, where a response or resolution is explicitly or implicitly expected or legally required.
If you are dissatisfied with our products or services, please let us know and give us the opportunity to investigate your complaint and/or answer any questions you might have.
SUBMITTING YOUR COMPLAINT
• If you have a complaint, please contact us by any of the following methods:
1) In writing – Post: 8 Korau Place Suffolk Park NSW 2481, Australia; or
2) By email – support@solitairecapital.com.au or compliance@solitairecapitalcom.au; or
3) By phone – general line: +61 (02) ; or 8078-6930
For us to assist with your complaint in the most efficient manner, we recommend that you:
o Notify our Support team who are the first point of contact and provide details of your complaint.
o Where applicable, compile and provide us any supporting documents related to your completed;
o Advise us of your preferred contact method and contact details.
We would recommend for you to contact us with your complaint at your earliest convenience, so we can investigate your complaint in a reasonable and timely manner. If you require any additional assistance in lodging your complaint, our Support team will be able to assist you.
Any material relating to the Company’s Internal Dispute Resolution (“IDR”) process will be provided to you free of charge. OUR COMPLAINTS MANAGEMENT PROCESS We take your feedback seriously and will work proactively to investigate and resolve your complaint.
Solitaire Capital operates a multi-layered complaint management process. Your complaint will therefore be assessed and investigated at the first point of contact by our Support team, who will endeavour to resolve the complaint directly with you.
In the event our Support team is unable to resolve your complaint within five (5) business days or if you are not satisfied with the proposed solution, your complaint will be referred to our Compliance team who will conduct a further review and investigation and provide you with a detailed and final response.
We will collect certain information from you, including:
- Your name; - Your contact details; - How you would prefer to be contacted; - A description of your complaint; and 3 - How you would like the complaint resolved.
We will acknowledge your complaint, generally within one (1) business day, and give you the contact details of the person responsible for dealing with your complaint. The person responsible for dealing with your complaint will commence their investigation and may require further details from you. Upon completion of their investigation, the person responsible for dealing with your complaint will contact you with an IDR response. This will provide you with information about:
the final outcome of your complaint at IDR; and
your right to take the complaint to the Australian Financial Complaints Authority (“AFCA”) if you are not satisfied with the IDR response and how to contact AFCA.
An IDR response is not required to be provided to you when a complaint is resolved by the end of the fifth (5th) business day of receipt of the complaint, where we have:
1)resolved the complaint to your satisfaction; or
2) given you an explanation and/or apology when no further action to reasonably address the complaint can be taken. TIMEFRAME FOR RESOLVING COMPLAINTS. We endeavour to resolve all complaints as quickly as practicable. Many complaints can be resolved within days or on the spot.
We will keep you informed in relation to your dispute and will provide you with an IDR response within thirty (30) calendar days of receiving your complaint. If in exception circumstances, we are unable to resolve your complaint within thirty (30) calendar days of receiving your complaint, we will write to you before the 30-day period ends to:
1) Inform you of the reasons for the delay;
2) Provide you with a progress update of the complaint; and
3) Provide a date when a decision can be reasonably expected.
IF YOU ARE NOT SATISFIED WITH OUR RESPONSE If your complaint is not resolved to your satisfaction through our IDR process, you have the right to refer your complaint to AFCA. AFCA is an independent and external dispute resolution scheme. You can lodge your complaint with AFCA by sending the relevant information and documents to: Australian Financial Complaints Authority Limited Post GPO Box 3, Melbourne, VIC 3001, Australia Phone 1800 931 678 Fax (03) 9613 6399 E-mail info@afca.org.au Website www.afca.org.au International Capital Markets Pty Ltd –Complaints Management Policy 4 ACCESSIBILITY SERVICES.
We take our commitment to provide accessible services to customers seriously. If you are deaf or have a hearing or speech impairment, you can contact us on the National Relay Service, a government initiative that offers an Australia-wide phone service for people who are deaf or have a hearing or speech impairment. It’s available at no additional charge: Talk to text users, please call 133 677 and then ask for +1300 600 644 or +61 (02) 8014 4280; Speak to listen users, please call 1300 555 727 and then ask for +1300 600 644 or +61 (02) 8014 4280; Internet relay users, please connect to the NRS and then ask for +1300 600 644 or +61 (02) 8014 4280. If you require this Policy in another language, please contact us at the details below. CONTACT US If you have any questions or would like further information about our complaints handling
CONTACT US If you have any questions or would like further information about our complaints handling process, please contact us by: • In writing – Post: 8 Korau Place Suffolk Park NSW 2481, Australia; or • By email – support@solitairecapital.com.au or compliance@solitairecapital.com,au; or • By phone – general line: or +61 (02) 8078-6930